Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
Offering exceptional nursing and short-term rehabilitation to thousands of patients throughout the Northeast, National HealthCare Associates leads the way for the supportive healthcare of their patients. Staffing more than 7,500 professional caregivers, nurses and support team members in seven states, National HealthCare Associates has built a comprehensive service at their rehabilitation centers that will protect your or your loved one’s health when they are at their most vulnerable.
What sets National HealthCare Associates above the rest is a uniformed goal and commitment to achieving the highest level of service to their patients. The staff at all of National HealthCare Associates' centers understands the importance of the service they offer to their patients. With a compassionate, patient-oriented mindset, National HealthCare Associates caregivers provide therapy and care to patients and families seven days a week.
One of the greatest aspects of the work that National HealthCare Associates provides is its scope. Featuring a wide range of physical, occupational and speech therapy specialists, no matter what healthcare support the patient needs, National HealthCare Associates is ready to come through and fulfill it.
For more information, please continue to browse National HealthCare Associates website or call and tour one of our 40 rehabilitation centers, featuring our signature Passport Rehabilitation Program. National HealthCare Associates is proud of the work that they achieve, and have made it their mission to continue to provide this higher-end of healthcare service.
"It is our mission to provide our residents and their families with superior care delivered by staff dedicated to the principles of kindness, compassion, service, and excellence in an environment where individuality, dignity, and value of those who are served, as well as those who serve, is nurtured and appreciated. We believe that life, at all stages and with all of its challenges, is a precious gift to be shared and celebrated. It is our privilege to participate in the lives of our residents, their friends and families by offering them not only physical but emotional care, comfort, and support."
At National HealthCare Associates ... We Touch People's Lives.
I would give you 5 Stars!!! My 95+ year young Mom has considered Sands Point Center her home for many years now. She has made many friends there of both residents and staff. The highly competent staff treats my Mom with dignity, and is welcoming and appreciative of family input. We could not have made a better choice for her ongoing care.
We just passed Dad's (Roger) 2 year anniversary at Westgate Center in Bangor, Maine and I wanted to take the time to let you know I appreciate what you all do. From the medical care, personal care, activities, the extra walks or trips outside when he's busy to the kitchen and housekeeping staff. Everyone engages Dad and I appreciate it. He loves attention! We are blessed to have Dad in Bangor and in a warm and loving environment.
I would like to note that the staff of Kennebunk Center impressed me from the moment I walked in the door. The professional climate & culture of this facility is very evident in the conscientiousness of the employees, the standards the supervisors demand, and the effective & compassionate leadership the supervisors demonstrate.
The team at the Reservoir Center for Health & Rehabilitation saved my life! I was admitted to The Reservoir to recover from a bout of pneumonia and my CHF. The Rehab team got me out of bed and developed a therapy plan for me. I was on fluid restriction and water pills. I loved the staff here, friendly happy nurses aids and rehab team. They always make time to listen. I would highly recommend The Reservoir to anyone in need of their services.
I had such a great stay and the rehab went so well after my first knee surgery, that when I needed my other knee worked on, I decided to come back to The Pines at Bristol. Everyone here is extremely friendly in all departments. The therapy and nursing was so great that I was in and out within a week. I would recommend The Pines at Bristol to anyone needing a rehab stay.