BRATTLEBORO, VT – January 22, 2018 – The “Nursing Home Quality Award – 2017” was recently presented to Pines Heights at Brattleboro Center for Nursing & Rehabilitation. The Nursing Home Quality Award is awarded to only five centers in the state of Vermont. The award is based on CMS Star Rating, Customer Satisfaction survey results, participation in “The Advancing Excellence Campaign” and successful state survey results (preferably deficiency-free), which Pine Heights at Brattleboro also received.
In addition to the recognition of outstanding achievement in these areas, the center receives a monetary award which must be used to fund projects that directly benefit their residents’ / patients’ quality of life.
High resident and family satisfaction scores and cost containment are reviewed during the selection process. There must be fewer than five deficiencies noted during the inspection by the Vermont Agency of Human Services Department of Disabilities, Aging and Independent Living.
“I am tremendously honored and proud to accept this award on behalf of all of our staff. This award represents the dedication, compassion and commitment to care and customer service that has become the standard at Pine Heights. We will continue to strive to be the best and achieve excellence in the service we provide to our community,” stated Diane L. Sullivan, administrator of the Pine Heights.
This is the second time a center Sullivan has managed through National Health Care has received this award, having received this award in 2012 for their sister center, The Pines at Rutland.
The year 2017 was a significant time for recognition for the 187 Oak Avenue center, as they were also deemed a 5 Star center by the federal Centers for Medicare and Medicaid Services (CMS), as well as named a “Best Nursing Home” by U.S. News & World Report for 2017-2018. The center also received a “Customer Experience Award – 2017” for their above average customer service scores through the independent polling group, Pinnacle Quality Insights.
WALLINGFORD, CT – January 22, 2018 – Two managers at Regency House Nursing and Rehabilitation Center in Wallingford were recently singled out as some of the best employees in a network of more than 7,000 employees. National Health Care Associates awarded David Bond, administrator of Regency House, the title of “Distinguished Administrator,” while Nikki Lieto received the “Silver Plate Award” for 2017.
David Bond, received his award due in part to leading many successes over his years with National Health Care Associates, most recently at Regency House of Wallingford, including recent state surveys, receiving recognition as a “Best Nursing Home” from U.S. News & World Report, CMS 5 Star rating, “Customer Experience Award” from independent customer service polling group (Pinnacle Quality Insights), and positive employee surveys to name a few.
In addition to his role as administrator in Wallingford, Mr. Bond also serves as a regional director of operations, mentoring several other administrators in areas of their facility operations. Mr. Bond has been with National Health Care Associates (NHCA) since 2009.
Nikki Lieto, director of dining services as Regency House was selected to receive National’s “Silver Plate Award” after her department received the highest Pinnacle Quality Insights’ scores for Dining and Food Service, combined across all 40 National Health Care centers. In addition to receiving the highest Pinnacle scores, Ms. Lieto is also a lead director of dining services for NHCA, mentoring new directors of dining services in Connecticut centers, as well as overseeing various large-scale public events requiring her leadership in dining services.
Since 2012, National Health Care Associates (NHCA), the manager and operator of Regency House, has contracted with Pinnacle Quality Insights, an independent polling company to provide customer service results for their 40 centers. Pinnacle performs this service for more than 1,100 similar organizations in almost every state in the country. Pinnacle is charged with contacting current and recently discharged patients and family members to learn about their overall and specific experiences with NHCA centers, rating them on a scale of one to five. Participants are also encouraged to provide specific feedback on any one of 10 areas in the center, as well as any observations or comments they have regarding any program or service.
The results are tabulated and shared with centers. Additionally, the results for each center are compared against all NHCA-related centers, as well as Pinnacle’s national average. Regency House received the highest overall rating for all NHCA-affiliated centers, earning them the “National Customer Service Cup” in 2014.
TROY, NY – November 20, 2017 – Azra Stracuzzi, administrator of The Pines at Heartwood Assisted Living Program, a 86-unit assisted living program on 15th Street in Troy, recently announced the results of their annual Department of Health survey, noting that they are operating free of any violations. “This is a significant accomplishment for our team and we are all very proud,” noted Stracuzzi, the administrator.
“We have a great staff here, we do a tremendous amount of care training to keep our staff skills up to date, spend a good deal of time on customer service and work to make this center a great environment for our residents and their families, as well as our employees; it’s great for our staff to be recognized in such a way,” stated Stracuzzi. The Pines at Heartwood, located at 2405th Street, has been a healthcare resource and staple in the greater Troy community for many years now.
“We are ecstatic for Azra and her staff, they work hard, do an exceptional job with customer service and now have been recognized for that standard they have set – they are a great example for other centers to follow,” stated Marvin Ostreicher, president and CEO of National Health Care Associates, the manager of The Pines at Heartwood in a recent letter to families announcing the news.
ABINGTON, MA – January 18, 2018 – The Colony Center for Health and Rehabilitation is home for 60-year-old resident, John Kilroy. But Kilroy isn’t an ordinary resident at the facility: he’s a professional artist, and he continues his work at the Colony Center to this day.
Kilroy has studied art since he was 15 years old. After graduating from the Art Institute of Boston, he began a 40-year career as an internationally-known fine artist. He has taught at many institutions and founded his own school, The John Kilroy Fine Art Academy, to teach aspiring young artists. The academy is located in Rockland.
Kilroy came to the Colony Center in late December 2016. Since then, some of his pieces include painting his fellow residents, a saxophone entertainer, and a staff member’s granddaughter. He says he has a “Colony Collection” of all the paintings and portraits he’s done while living at the facility.
On the John Kilroy page of the New York Optimist website, Kilroy states his goal is to create authentic expressions in his work. He tries to convey what a picture “says” as best as he can.
On reflection, Kilroy has found “his most successful paintings are those directly done from life.” Kilroy’s ongoing “Colony Collection” focuses on life at the Colony Center, and the stories that have yet to be told. With this focus, Kilroy may have many more successful paintings in his future. They will all tell a story about this stage in his great artistic journey.
To view more of Kilroy’s work, visit the New York Optimist website: www.TheNewYorkOptimist.com/JohnKilroy_April10_2015.html.