VALLEY STREAM, NY — National Health Care Associates (NHCA) and ProHEALTH Care New York (ProHEALTH) recently announced a collaboration aimed at coordinating care for Long Island’s seniors in need of short-term rehabilitation after a hospital stay or urgent care center visit.
The collaboration narrows the network of skilled nursing providers ProHEALTH works with in an effort to improve communication and better track outcomes and patient movement from hospital to home. Belair Nursing and Rehabilitation Center in North Bellmore, Huntington Hills Center for Health and Rehabilitation in Melville, and Sands Point Center for Health and Rehabilitation in Port Washington will work closely with ProHEALTH hospitalists and care managers.
“We are constantly working to find new ways to improve the quality of care for those we serve,” said Anthony Ardito, M.D., Chief Medical Officer for ProHEALTH Care New York. “When it came time to identify how we could best track our patients, particularly when they found themselves in one of Long Island’s more than 7,000 nursing home beds, National Health Care Associates quickly rose to the top as the group who was willing to work with us to try something new.”
ProHEALTH is a multi-specialty integrated healthcare organization that operates 30 urgent care centers throughout the greater Long Island area and provides physician services for many of the area’s acute care hospitals. The collaboration is focused around NHCA’s Passport Rehabilitation Program with an emphasis on cardiac, neurology, orthopedic and pulmonary conditions for short-stay patients.
“We see working alongside innovative groups like ProHEALTH Care as a key opportunity for National. Their network of physicians and practitioners provide access to medical leadership that is vital to our patients and residents. It really takes our Passport Rehabilitation Program to the next level,” said Marvin Ostreicher, President of National Health Care Associates.
National Health Care Associates is a premier provider of post-acute care. NHCA operates a network of 40 care centers in seven states that includes skilled nursing and rehabilitation centers and assisted living communities. National’s 30-year care legacy is based on personal integrity and commitment to kindness, compassion, service and excellence.
March 1, 2018 – National Health Care Associates released a list of their centers who are recipients of by Pinnacle Quality Insight’s 2018 Customer Experience Award. Qualifying for the award displays a continued dedication to providing Best in Class senior healthcare services.
National Health Care Associates (NHCA) and their 40 managed centers utilize Pinnacle Quality Insights, a customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, to conduct phone surveys of patients and their families in their centers.
Eleven of their centers rated “Best in Class” out of more than 2,500 skilled nursing centers in the United States and Canada, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” from Pinnacle Quality Insight.
Throughout its more than 33 year history of serving communities across the Northeast, National Health Care Associates has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2017, a sampling of patients and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate each center in specific categories.
Every month, NHCA has gathered its real-time survey results in order to gain a better understanding of our patient and resident needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, these 11 centers have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
“We are very proud of these centers for receiving this recognition from our patients, residents, and their families. Our number one priority each day is the wellness and satisfaction of our patients and residents,” stated Marvin Ostreicher, President of National Health Care Associates. “The four pillars of our mission statement are simply; Kindness, compassion, service and excellence. These centers clearly exemplify our mission.”
National Health Care Centers receiving
“Customer Experience Awards”
Ludlowe Center for Health & Rehabilitation – Fairfield
Regency House Nursing & Rehabilitation Center – Wallingford
Eastside Center for Health & Rehabilitation – Bangor
Norway Center for Health & Rehabilitation – Norway
Westgate Center for Health & Rehabilitation – Bangor
Newton Wellesley Center for Health & Rehabilitation– Wellesley
Belair Nursing & Rehabilitation Center – North Bellmore
Huntington Hills Center for Health & Rehabilitation – Melville
The Pines at Catskill Center for Nursing & Rehabilitation – Catskill
Pine Heights at Brattleboro Center for Nursing & Rehabilitation – Brattleboro
The Pines at Rutland Center for Nursing & Rehabilitation – Rutland