BRATTLEBORO, VT – January 22, 2018 – The “Nursing Home Quality Award – 2017” was recently presented to Pines Heights at Brattleboro Center for Nursing & Rehabilitation. The Nursing Home Quality Award is awarded to only five centers in the state of Vermont. The award is based on CMS Star Rating, Customer Satisfaction survey results, participation in “The Advancing Excellence Campaign” and successful state survey results (preferably deficiency-free), which Pine Heights at Brattleboro also received.
In addition to the recognition of outstanding achievement in these areas, the center receives a monetary award which must be used to fund projects that directly benefit their residents’ / patients’ quality of life.
High resident and family satisfaction scores and cost containment are reviewed during the selection process. There must be fewer than five deficiencies noted during the inspection by the Vermont Agency of Human Services Department of Disabilities, Aging and Independent Living.
“I am tremendously honored and proud to accept this award on behalf of all of our staff. This award represents the dedication, compassion and commitment to care and customer service that has become the standard at Pine Heights. We will continue to strive to be the best and achieve excellence in the service we provide to our community,” stated Diane L. Sullivan, administrator of the Pine Heights.
This is the second time a center Sullivan has managed through National Health Care has received this award, having received this award in 2012 for their sister center, The Pines at Rutland.
The year 2017 was a significant time for recognition for the 187 Oak Avenue center, as they were also deemed a 5 Star center by the federal Centers for Medicare and Medicaid Services (CMS), as well as named a “Best Nursing Home” by U.S. News & World Report for 2017-2018. The center also received a “Customer Experience Award – 2017” for their above average customer service scores through the independent polling group, Pinnacle Quality Insights.