National Health Care Centers Receive Pinnacle Quality Insight’s 2019 Customer Experience Award
National Health Care Associates is proud to announce that its centers are the recipients of Pinnacle Quality Insight’s 2019 Customer Experience Award. Qualifying for the award displays a continued dedication to providing Best in Class senior healthcare services.
Throughout its 35 year history of serving the community, National has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2018, a sampling of company’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate National’s centers in specific categories.
Every month, National has gathered its real-time survey results to gain a better understanding of our patient and resident needs and make improvements when necessary. By qualifying for the Pinnacle Customer Experience Award, our centers have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
“We are very proud of these centers for receiving this recognition from our patients, residents, and their families. Our number one priority each day is the wellness and satisfaction of our patients and residents,” said Marvin Ostreicher, President of National Health Care Associates. “The four pillars of our mission are simply: kindness, compassion, service and excellence. These centers clearly exemplify our mission.”
Pinnacle Quality Insight is a customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.